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Terms of Service

Last updated: November 13, 2025

1. Agreement to Terms

By accessing or using Mealio's services ("Services"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you may not access or use our Services.

These Terms apply to all visitors, users, and others who access or use the Services. By using the Services, you represent that you are at least 18 years old and have the legal capacity to enter into these Terms.

2. Description of Services

Mealio provides a cloud-based restaurant management platform that includes features such as:

  • Online ordering and click & collect functionality
  • Table reservation management
  • Staff scheduling and management
  • Inventory tracking and stock management
  • Marketing tools and customer engagement features
  • Website builder and customization
  • Analytics and reporting tools

We reserve the right to modify, suspend, or discontinue any part of the Services at any time.

3. User Accounts

3.1 Account Creation

To use certain features of the Services, you must create an account. You agree to provide accurate, current, and complete information during registration and to update such information as needed.

3.2 Account Security

You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account. Notify us immediately of any unauthorized use.

3.3 Account Termination

We may suspend or terminate your access at our discretion, without notice, for conduct that violates these Terms or is harmful to others.

4. Acceptable Use Policy

You agree not to use the Services to:

  • Violate any laws
  • Infringe upon others' rights
  • Transmit harmful code
  • Gain unauthorized system access
  • Disrupt or interfere with the Services
  • Impersonate any person or entity
  • Harvest information about users
  • Use the Services for fraudulent purposes
  • Engage in automated data collection (scraping, bots)

5. Payment Terms

5.1 Subscription Fees

Access to some features requires paid subscriptions. You agree to pay all applicable fees in accordance with billing terms.

5.2 Billing

Subscription fees are billed in advance monthly or annually. Subscriptions renew automatically unless canceled.

5.3 Price Changes

We may change our pricing; we will notify you of any changes.

5.4 Refunds

Refunds follow our Refund Policy. Subscription fees are generally non-refundable.

6. Intellectual Property Rights

6.1 Our Rights

The Services and their contents are owned by Mealio and protected by intellectual property laws.

6.2 Your Rights

You retain rights to the content you upload ("Your Content"). By uploading, you grant us a non-exclusive license to use it to provide the Services.

6.3 Feedback

We may use your feedback without obligation or compensation.

7. Data and Privacy

Your use of the Services is governed by our Privacy Policy. You are responsible for compliance with all applicable data protection laws.

8. Third-Party Services

We are not responsible for third-party content, privacy policies, or practices. Use of third-party services is at your own risk.

9. Disclaimers and Limitation of Liability

9.1 Disclaimers

The Services are provided "as is" without warranties of any kind, express or implied, including merchantability or fitness for a particular purpose.

9.2 Limitation of Liability

To the maximum extent permitted by law, Mealio is not liable for indirect, incidental, consequential, or punitive damages, or for loss of profits or data.

Our total liability to you will not exceed the amount paid by you in the preceding 12 months.

10. Indemnification

You agree to indemnify and hold harmless Mealio and its team from any claims, damages, or expenses arising from your use of the Services or violation of these Terms.

11. Governing Law and Dispute Resolution

These Terms are governed by the laws of England and Wales. Disputes shall be resolved through binding arbitration (LCIA), except when injunctive relief is sought.

12. Changes to Terms

We may update these Terms at any time. Continued use of the Services implies acceptance.

13. General Provisions

13.1 Entire Agreement

These Terms constitute the entire agreement between you and Mealio.

13.2 Severability

If any provision is invalid, the remaining provisions remain in effect.

13.3 Waiver

Failure to enforce any right does not constitute a waiver of that right.

14. Contact Information

Email: legal@mealiosystem.com

Address: Arqore Ltd, The Stables, Erwood Street, Warrington, England

Phone: +44 20 1234 5678